What brand tshirts do you print on?
Because quality is our primary concern we have selected the popular American Apparel range of tshirts as our printing base.
Made of 100% fine jersey cotton, this classic cut tee has a durable and vintage feel with a premium quality. These tees are often slim fit, double stitched and pre-shrunk. Most importantly, they’re made in the USA and 100% sweatshop free!
What is the printing process used on your apparel?
We use a mixture of Screen-printing and Direct to garment print techniques dependant on the type of design used.
All our tees are printed with water based inks which are eco-friendly. We are also using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.
Will the printing fade?
No, our tees have been thoroughly tested and can withstand many washes without fading. Please wash on a cool setting however and hang dry to maintain the look of the t-shirt over time.
Do you print your own tshirts?
No, we focus on the design and management here in the UK and the print is completed by our expert printing partners in California.
What are the care instructions for your tshirts?
For long lasting care of your CovertSubvert tee, please turn them inside out and machine or hand wash them on cold. Some of our tees are made from pre-shrunk ring-spun cotton however those that aren’t tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang to dry.
What size shirt should I order?
Each product page has a handy size guide. Please use this guide and measure yourself carefully to ascertain the correct size to order. Please note that shirt sizes vary from product to product because the same tee isn’t always used for different designs.
SHIPPING
Do you ship internationally?
Yes, we proudly ship to almost any country globally however please note that orders shipped outside of the USA are subject to customs duties and fees as dictated by the destination country.
International shipping can also take up to 20 days to arrive depending on the delivery option you select on checkout.
How much does shipping cost?
This entirely depends on your shipping destination, the number and types of products ordered due to the overall size and weight of the package. We use a live shipping update tool on the cart and checkout pages to help calculate your shipping costs.
How long does it take for tshirts to arrive?
Please see the shipping options on checkout as shipping times depend entirely on your location, products ordered and shipping method selected.
Fulfilment of your order takes between 3-7 business days depending on your order type.
Why do I have to pay tax on my order?
Yes. As the majority of our products are made in California, its state law to charge a mandatory 7.5% sales tax on any items purchased. This will be illustrated on checkout if sales tax applies to you.
What shipping methods do you use?
We have a range of shipping methods on checkout to meet your needs and budget.
Who pays the customs duties and taxes for overseas orders
Shipments outside of the USA may incur fees depending on the destination country. The fee will depend on the number of items, order value and weight. Any fees are paid directly to the customs agency.
What are your shipping speeds
Please see below for our shipping speeds. These are the shipping times once the product leaves our offices. All out products are shipped with USPS.
USA – BASIC FIRST CLASS MAIL
3-5 business days (after fulfillment)
USA – EXPEDITED PRIORITY MAIL
1-3 business days (after fulfillment)
CANADA – BASIC
4-8 business days (after fulfillment) with tracking
4-8 business days (after fulfillment) with tracking and duties paid
CANADA – EXPEDITED
3-5 business days (after fulfillment) with tracking
WORLDWIDE – BASIC
7-16 business days (after fulfillment) with tracking
WORDWIDE – EXPEDITED
3-5 business day (after fulfillment) with tracking.
STORE
What forms of payment do you accept?
Our primary payment gateway is through Paypal which offers the ability to either pay using your paypal account or checkout and pay using Visa, Mastercard, Maestro, American Express without the need to log in through Paypal.
All payment are secured through the Paypal API.
How secure is your store?
Our site is secured using SSL technology and all payments and transactions are handled through Paypal who also use SSL which automatically encryps your confidential information during any transaction.
Do you offer wholesale discounts on bulk orders?
Yes we do, however we screen interested companies to ensure that they are a good fit for the CovertSubvert brand. If you would like to make an inquiry about bulk ordering for your store or business then please get in touch with us here.
Do you offer gift certificates?
Not currently but this is something we will be introducing very soon.
What is your returns policy?
We want our customers to be 100% happy with their purchase. Any unworn shirts can be exchanged within 14 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us here.
CovertSubvert
19749 Dearborn St
Chatsworth
CA 91311
USA
